Frequently Asked Questions (FAQ)
Portal Selection Guidance
If you manage store inventory, fulfill orders, or adjust shipping rules for your own brand, you need the Vendor Portal. If you are a Purple Soul staff member managing the global marketplace, you need the Admin Portal.
Vendor Onboarding Help
Check out our Vendor Onboarding Guide for step-by-step instructions on setting up your storefront, connecting Stripe, and uploading your first products.
Requesting Admin Access
Admin access is strictly invite-only. If you believe you should have access, please contact your department lead or reach out via the contact form on this page.
Contact Support
Support Hours
Monday - Friday
9:00 AM - 6:00 PM EST
Direct Email
support@purplesoul.comLive Chat
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